Privacy Policy

1. Introduction

OOPP("we", "us", or "our") operates a car rental platform connecting renters with vehicle owners and rental agencies. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website, mobile apps, and related services (collectively, the "Service").

2. Information We Collect

We collect information that you provide directly, and information collected automatically:

• Account information — name, email address, phone number, password, and profile photo.
• Identity & verification data— driver's license, government ID, and date of birth, used to verify eligibility to rent or list vehicles.
• Payment information — billing address and payment card details, processed by our third-party payment processor. We do not store full card numbers on our servers.
• Booking & vehicle data — rental dates, pickup/drop-off locations, vehicle listings, pricing, and booking history.
• Location data — approximate or precise location, if you grant permission, to show nearby vehicles or assist pickup/drop-off.
• Device & usage data — IP address, device identifiers, browser type, app interactions, and log data.
• Communications — messages exchanged between renters and vendors through the Service, and correspondence with support.

3. How We Use Your Information

• To create and manage your account and verify your identity.
• To process bookings, payments, payouts, and vendor agent commissions.
• To facilitate communication between renters, vendors, and agents.
• To detect, prevent, and investigate fraud, abuse, or policy violations.
• To send booking confirmations, receipts, and service notifications.
• To improve, secure, and personalize the Service.
• To comply with legal obligations, including tax and regulatory reporting.

4. How We Share Information

We share information only as needed to operate the Service:

• Between parties to a booking — renters and vendors/agents see the information needed to complete and manage a rental.
• Service providers — payment processors, identity verification providers, cloud hosting, and analytics providers, under contractual confidentiality obligations.
• Legal & safety — when required by law, court order, or to protect the rights, property, or safety of OOPP, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality terms.

We do not sell your personal information to third parties.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and financial records may be retained longer where required by tax or accounting law.

6. Your Rights & Choices

• Access, update, or correct your account information at any time.
• Request deletion of your account and associated personal data.
• Opt out of non-essential marketing communications.
• Control location and notification permissions from your device settings.

To exercise any of these rights, contact us using the details in Section 9.

7. Data Security

We use industry-standard technical and organizational measures — including encryption in transit, access controls, and secure infrastructure — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at privacy@oopp.co.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.